Get in Touch with Nova
We're here to help you with any questions or concerns. Choose your preferred method to reach our support team.
24/7 Availability
Multi-channel Support
Quick Resolution
Kenya-based Team
Email Support
Get detailed assistance via email
Contact
support@novawifi.co.ke
24-48 hours
Phone Support
Speak directly with our team
Contact
+254 778 192 903
Immediate
WhatsApp Support
Chat with us on WhatsApp
Contact
+254 778 192 903
15-30 minutes
Frequently Asked Questions
What are your support hours?▼
We provide support 24/7 through all channels. Response times vary depending on your chosen method.
How quickly will I get a response?▼
Phone and WhatsApp: 15-30 minutes. Email: 24-48 hours. We prioritize urgent issues.
Do you support multiple languages?▼
Currently, we support English and Swahili. Our team is multilingual for better assistance.
Can I track my support ticket?▼
Yes! Email support includes ticket tracking. You'll receive confirmation and updates via email.
Ready to Get Started?
Reach out to us today and let's get your WiFi experience set up perfectly.
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